1. Information We Collect

We collect information that you provide directly to us when you:

• Place an order for our products
• Contact us through our website, email, or phone
• Sign up for our newsletter or promotional offers
• Participate in surveys or provide feedback

The types of information we may collect include your name, email address, phone number, delivery address, and payment information.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and our services
• Send you promotional materials and updates (with your consent)
• Improve our products and customer service
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

• To trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential
• When we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety
• In connection with a business transfer, such as a merger or acquisition

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information:

• Secure servers and encryption for sensitive data
• Regular security assessments and updates
• Limited access to personal information to authorized personnel only

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing your personal information
• Withdraw consent at any time where we rely on consent to process your personal information

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

1. Return Policy Overview

At Aqua Dosti, we strive to ensure complete customer satisfaction with our premium mineral water products. If you are not entirely satisfied with your purchase, we're here to help.

2. Eligibility for Returns

Returns are accepted under the following circumstances:

• Damaged Products: If bottles arrive broken, leaking, or with damaged seals
• Incorrect Order: If you receive products different from what you ordered
• Quality Issues: If there are concerns about water taste, clarity, or quality
• Delivery Issues: If order is significantly delayed beyond our promised timeframe

3. Return Process

To initiate a return, please follow these steps:

Contact Information for Returns:
Phone: +91 9523050709
Email: contact@aquadosti.in

4. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Methods: Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

5. Bulk Order Cancellations

For bulk orders (20+ bottles or regular subscription services), the following cancellation policy applies:

• Before Dispatch: Full refund available for cancellations made at least 24 hours before scheduled delivery
• After Dispatch: Partial refund may be provided minus delivery charges and restocking fees
• Subscription Services: Can be cancelled anytime with 7 days notice for the next billing cycle

For bulk order cancellations, please contact our customer service team directly for personalized assistance.

6. Non-Refundable Items

The following items cannot be returned or refunded:

• Opened or partially consumed water bottles
• Products damaged due to customer mishandling
• Customized or personalized orders
• Delivery charges (unless delivery was our error)

7. Delivery Area Limitations

Our return policy applies only to deliveries within our service area (Giridih and surrounding regions). For areas outside our regular delivery zone, special arrangements may be required for returns, which could involve additional charges.

Please verify your delivery address before placing an order to avoid complications.